Joya nai Privacy Policy — Our Commitment to Protecting Your Information

1. Introduction & Scope

Joya nai ("we", "platform") places the highest importance on the privacy of its members ("you", "user"). This Privacy Policy explains how we collect, use, and safeguard your personal information.

This policy applies to both the joyanai.net website and the joya nai mobile app. When you register or begin using our platform, you are considered to have accepted this Privacy Policy.

• This policy has been prepared in compliance with applicable data protection regulations in Bangladesh.
• Any changes will be updated on this page along with the effective date.
• If you have any questions, feel free to reach out to our support team.

2. What Data We Collect

Joya nai collects only the information that is strictly necessary. We never ask for excessive or irrelevant data. Below is a breakdown of the information collected:

3. How Collected Data Is Used

Joya nai uses your information only for defined, legitimate purposes. We never sell your data or share it with third parties unnecessarily. The primary use cases are:

• Account Management: For registration, login, and identity verification.
• Payment Processing: To securely process deposits and withdrawals.
• Security Assurance: To prevent fraud, bot usage, and unauthorized access.
• Customer Support: Processing support requests and resolving issues.
• Promotions & Offers: To send you relevant offers based on your preferences (you can opt out at any time).
• Legal Liability: To meet regulatory requirements.
• Platform Improvement: Analyzing usage to improve the user experience.

4. Data Sharing & Third Parties

Joya nai shares your information with third parties only in limited, controlled circumstances. Cases where data may be shared include:

• Payment Partners: Payment providers such as bKash, Nagad, and Rocket — only the minimum data required to complete transactions.
• Identity Verification Service: Approved service providers for KYC verification.
• Legal Obligations: Upon a valid court order or lawful request from a government authority.
• Fraud Prevention: Limited data sharing with fraud detection services.

Third parties with whom we share data are contractually bound to uphold our privacy standards and may only use the data for the specified purpose.

5. Technical Data Security Measures

Joya nai has implemented industry-standard technical measures to protect your information. Our security framework includes:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Both OTP and password are required to access your account.
• Firewall Protection: Advanced firewall active to prevent unauthorized access.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Data Masking: Sensitive information (such as your mobile number) is partially masked on the dashboard.
• Suspicious Activity Monitoring: Automated systems detect unusual login attempts or transactions.

6. Cookies & Tracking Technologies

Cookies are used on the joya nai website and app. Cookies are small text files stored in your browser that help enhance the user experience.

You can disable cookies from your browser settings, though some platform features may become limited as a result.

7. Your Rights

As a joya nai member, you have a number of rights over your own information. We respect these rights and are committed to upholding them:

8. How Long We Retain Your Data

Joya nai does not retain any information longer than necessary. Retention periods are determined based on the purpose of use and legal requirements:

• Account Information: For the duration your account is active, and up to 5 years after closure (for legal compliance purposes).
• Transaction Data: 5 years from the last transaction (in accordance with financial regulations).
• Gaming History: Full history for active accounts; 2 years after account closure.
• Support Conversations: 1 year after resolution.
• Cookie Data: 30 days to 1 year, depending on the data type.

Once the retention period expires, data is securely deleted or anonymized so you can no longer be identified.

9. Minor Protection

Joya nai is an 18+ platform. We never knowingly collect information from anyone under the age of 18. Our measures to protect minors include:

• Age is verified at the time of registration.
• If there is any doubt, a national ID may be requested to verify date of birth.
• Any data collected from a minor will be deleted immediately.
• Parents who have concerns are welcome to contact our support team.

10. Changes to the Privacy Policy

Joya nai may update this Privacy Policy when necessary. In the event of changes, we will take the following steps:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, an SMS or app notification may be sent to your registered mobile number.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend reviewing this page regularly, especially when the last updated date changes.

11. Privacy Policy FAQ